Return Policy

1. Return Window

You may return most items purchased from Nayel Commerce LLC (NAYEL brand) within 30 days of delivery for a full refund or replacement, provided the item meets the conditions below.

The 30-day return window begins on the date the item is delivered to your shipping address, as confirmed by the carrier tracking information.

2. Return Conditions

To be eligible for a return, items must be:

• In their original, unused or undamaged condition
• In the original packaging where applicable
• Accompanied by proof of purchase (Amazon order number)
• Returned within 30 days of the delivery date

Items that are damaged due to misuse, modified, or missing original parts may not be eligible for a full refund. We reserve the right to issue a partial refund in such cases.

3. Non-Returnable Items

The following items generally cannot be returned:

• Items returned more than 30 days after delivery
• Items that are clearly used and show signs of wear beyond normal inspection
• Items damaged by the buyer after delivery

4. How to Initiate a Return

All returns are initiated through Amazon. Please follow these steps:

1. Log in to your Amazon account and go to Your Orders.
2. Find the Nayel Commerce LLC / NAYEL order you wish to return.
3. Select "Return or Replace Items" and follow the on-screen instructions.
4. Print the prepaid return label (if applicable) and ship the item back.

You may also contact us at info@nayelcommerce.com or message us through our Amazon seller page and we will assist you with the return process.

5. Return Shipping

For items fulfilled by Amazon (FBA), Amazon typically provides a prepaid return shipping label at no cost to you. Return shipping costs for items fulfilled by the seller may vary — please check your specific return authorization for details.

If a return is due to our error (wrong item shipped, defective product), we will cover all return shipping costs.

6. Refunds

Once your return is received and inspected by Amazon's fulfillment center, your refund will be processed to your original payment method. Refund timelines are as follows:

• Credit/Debit Cards: 3–5 business days after refund is issued
• Amazon Gift Card balance: 2–3 hours after refund is issued
• Amazon Pay: 3–5 business days

You will receive an email notification from Amazon when your refund has been issued.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately:

• Email: info@nayelcommerce.com
• Phone: +1 (307) 396-4500
• Amazon messaging: via our seller storefront

We will arrange a replacement or full refund at no additional cost to you. Please include your Amazon order number and a photo of the damaged item when contacting us.

8. Amazon A-to-Z Guarantee

As an Amazon marketplace seller, all purchases from Nayel Commerce LLC are protected by Amazon's A-to-Z Guarantee. This guarantee covers you if:

• You did not receive your package
• The item you received was not as described
• You returned an item but did not receive your refund

The A-to-Z Guarantee provides an additional layer of buyer protection beyond our standard return policy.

9. Contact Us

For return-related questions, please reach out to us:

• Nayel Commerce LLC
• 30 N Gould St Ste A, Sheridan, Wyoming, USA 82801
• Email: info@nayelcommerce.com
• Phone: +1 (307) 396-4500
• Amazon Store: View Storefront